A Clear Process, From First Call to Ongoing Support
No surprises, no vague timelines, no disappearing act after launch. Here is exactly what happens after you get in touch — stage by stage, with what you receive at each step.
How a project runs, start to finish
Every engagement follows the same five stages, so you always know what is happening and what comes next.
Discovery & Requirements
A call or in-person meeting to understand your business, your customers, your goals, and your constraints — plus a review of any existing site, app, or systems.
You get: a written requirements summary, a clear scope outline, and an honest view of what's realistic within your budget and timeline.
Planning & Design
Information architecture, wireframes, visual design in your brand, and the technical approach. For SEO and marketing projects, this is where the keyword map and channel plan are built.
You get: design mockups you can react to, a project plan with milestones, and a written technical approach.
Development & Testing
The build, done in visible stages with regular check-ins. Performance is engineered in from the start — Core Web Vitals including INP, not bolted on later. Testing across devices, browsers, and real network conditions; accessibility checks; security hardening; and structured data so the site is ready for AI search from day one.
You get: staging-environment access to watch progress as it happens, plus test reports.
Launch & Handover
Deployment, DNS and email configuration verified, SSL enforced, analytics and Search Console connected — and a handover session so your team can manage day-to-day content confidently.
You get: a live product, documentation, training, and full ownership of your code, hosting, and accounts.
Support & Growth
This is where most agencies vanish — and we don't. Ongoing maintenance, monitoring, security patching, and performance checks, plus proactive suggestions for growth as the site earns real data.
You get: an agreed support arrangement, monthly summaries, and a partner who already knows your whole setup.
How We Keep You Informed
- A named point of contact — one person who knows your project
- Weekly progress updates in plain English
- A shared project tracker you can check anytime
- Response within one business day, every time
- WhatsApp for quick questions between updates
What We Need From You
Projects run smoothly when a few things are ready on your side:
- Brand assets — logo, colours, any existing guidelines
- Content, or a decision to have us write it
- Timely feedback at the agreed checkpoints
- One empowered decision-maker for approvals
How Long Will It Take?
Honest ranges — the plan you receive in Stage 2 makes them specific.
| Project type | Typical range | What moves it |
|---|---|---|
| Business / brochure website | 3–6 weeks | Content readiness, approval speed |
| E-commerce store | 6–10 weeks | Catalogue size, payment & shipping integrations |
| Mobile app (MVP) | 8–12 weeks | Feature scope, store review cycles |
| SEO — meaningful movement | 3–6 months | Competition, starting point, content velocity |
| Email migration | 1–3 days | Mailbox sizes, number of users |
FAQ's
A kickoff conversation, feedback at two or three checkpoints, and a handover session. We structure the process so busy owners can stay in control without it becoming a second job.
Each stage includes a consolidated feedback round, and small refinements happen continuously. Significant scope changes are discussed and quoted openly before any extra work begins — no surprise bills.
We pause, assess the impact on timeline and cost, agree it in writing, and continue. Changes are normal; unmanaged changes are what cause problems.
You do — on full payment, everything transfers: source code, design files, hosting, domain, and analytics accounts. It's in our terms.
No. Stage five is ongoing support: maintenance, monitoring, and improvements from the same team that built your project.
Yes — we insert an audit before Stage 1 so we understand exactly what exists, then run the same stages from there.
That's what Discovery is for. We help you define the problem before proposing a solution — and we'll tell you honestly if the right solution is smaller than you expected.