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Support That Doesn't Stop at Launch

Most agencies disappear after handover. We support every service we deliver — and plenty we didn't build ourselves.

Reply timeWithin one business day
OwnershipEverything transfers to you
One teamSeven connected services
MNBV Tech Soft Solutions provides ongoing technical support covering websites, applications, servers and hosting, email, domains and DNS, security, and general IT helpdesk. Raise requests by phone, email, or WhatsApp; they're acknowledged within one business day and triaged by severity — and we also support systems we didn't originally build.
What We Deliver

What This Service Covers

Website & app support

Bug fixes, content updates, CMS and plugin updates, OS-compatibility, uptime monitoring.

Server & hosting

Configuration, monitoring, performance tuning, migrations, and backup verification.

Email & DNS support

Delivery issues, mailbox admin, record changes, renewals, SSL.

Security

Malware removal, vulnerability patching, firewall rules, and hardening.

Performance

Speed and Core Web Vitals optimisation including INP, caching, and CDN.

General IT helpdesk

Software, account access, integrations, and everyday technology questions.

Our Approach

What We Do Before You Notice

Good support is mostly invisible: uptime monitoring with alerts, scheduled CMS and plugin updates, SSL and domain-expiry tracking, backup integrity checks with tested restores, security scanning, and a monthly performance review. When something does break, requests are triaged by severity — a site-down or security incident gets an immediate response and continuous work until it's resolved; routine updates are scheduled and confirmed. And every fix comes with an explanation of the cause, not just a "done".

See How We Work

Every engagement includes

  • Uptime monitoring and alerts
  • Scheduled updates and patching
  • Daily/weekly automated backups
  • Restore testing — backups that work
  • Malware scanning and removal
  • SSL and domain-expiry tracking
  • Core Web Vitals monitoring
  • Monthly work summaries
  • Severity-based response times
  • Support via phone, email & WhatsApp

FAQ's

Yes. We start with an audit so we know exactly what we're inheriting — stack, hosting, plugins, known issues — then agree a support plan with clear scope.

Site down, email not receiving, or a security breach gets an immediate response and continuous work until resolved. High-priority issues are handled the same business day; routine items within two.

Updates, backups, uptime and security monitoring, minor content changes, and performance checks — plus a monthly summary of everything done. Larger changes are quoted separately so there are never surprise bills.

Yes — clean-up, malware removal, patching the entry point, blacklist delisting, and hardening so it doesn't recur.

Yes — automated daily or weekly depending on how often your site changes, stored off-server, with restores actually tested. A backup that's never been restored is a hope, not a backup.

Happily. We slot in as escalation support, project overflow, or specialist cover for areas your team doesn't touch daily.

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Let's work together

Let's build something
that works.

Get a Free Quote
+91 83410 55489 info@mnbvtechsoftsolution.com